FAQ – FRAME BY FRAME

We create wearable fashion attachments that let you personalize popular items without permanently altering them. Our products are designed to add personality to shoes, hats, and collars in a clean, interchangeable way.

Instead of buying multiple versions of the same accessory, you can transform what you already own by adding removable attachments. It gives you more ways to express your style while extending the life and versatility of your wardrobe.

Anyone who enjoys expressing themselves through fashion. Our attachments are popular among sneaker enthusiasts, streetwear fans, creatives, collectors, event attendees, and brands looking for unique merchandise.

Yes. All FRAME BY FRAME products are original utility designs created by our founder.

Our shoe attachments securely attach to most lace-up shoes without requiring permanent modifications. They have a special clip at the back which is designed to attach and stay in place during normal everyday wear while remaining removable whenever you want to change your look.

Our hat attachment uses our original utility that is designed to fit common baseball caps and multiple types of headwear without damaging the hat. They can easily be removed or swapped whenever you want a different look.

Our collar attachments are installed with a strong magnet that attaches to a metal clip. These clips are attached on the buttons of collared shirts, allowing you to magnetically add decorative neckwears instantly without the hassle of tying anything.

The attachment system is part of our proprietary product design. While we don't publicly disclose the engineering behind it, each product is designed for easy installation, secure everyday wear, and simple removal.

No. When installed and used as intended, the attachments are designed to be non-destructive and should not commonly damage your shoes, hats, or clothing.

Our products are designed to stay securely attached during normal daily use.

However, like any fashion accessory, they are not intended for extreme sports, heavy impact, or activities that may subject them to excessive force.

Walking and everyday activities are perfectly fine.

For competitive sports or high-impact activities, we recommend removing the attachments beforehand.

Our attachments are made from multiple variants of materials. Some materials can handle light exposure to water, but we recommend avoiding prolonged soaking or submerging them whenever possible to preserve their appearance.

Yes. They are designed to be lightweight and comfortable enough for everyday wear.

Absolutely. All collections are made to encourage personalization, so you can combine different styles to create your own look.

The shoe attachments are compatible with most standard lace-up sneakers and shoes.

Some specialty footwear may not be compatible, depends on the type of laces used. Not recommended for very thick or hard laces.

The hat attachments may fit most caps and similar hat styles for as long as they have eyelets/ventilation holes. If there is none, you may install new holes if you're willing to make that permanent change.

The collar attachment clip fits the common 3mm thick flat collar button, although compatibility may vary depending on button style and thickness.

Our products are designed for all ages but adult supervision is recommended for younger users due to small parts.

Materials vary depending on the collection and design. Product pages will specify the materials used whenever applicable.

Colors are designed to last with proper care. As with most fashion accessories, excessive abrasion, chemicals, or prolonged sunlight may gradually affect appearance over time.

Use a soft cloth and mild soap if necessary. Avoid harsh chemicals, abrasive cleaners, or excessive heat.

Simply add your desired products to your cart and complete checkout through our website.

If your order has not entered production or shipment, we'll do our best to accommodate changes. Please contact us as soon as possible.

Orders may only be cancelled before production or fulfillment begins.

Please contact us immediately. If your order has not yet been processed, we may be able to combine your items.

Available shipping destinations are shown during checkout.

Our operations are based in Manila, Philippines. For international orders, please contact us beforehand. We are still unfamiliar with plenty of abroad shipping locations, so delivery will require further research.

Estimated delivery times vary by destination and shipping requirements.

Local orders are commonly delivered within 2-15 days. Most international orders typically arrive within 2–4 weeks, although customs and local courier delays may occasionally extend delivery

Shipping costs are automatically calculated during checkout based on your destination and the weight of your order.

Yes. Tracking information will be sent once your order has been shipped.

International customers may be responsible for import duties, taxes, or customs fees charged by their country.

These charges are not included in our product prices or shipping fees.

Shipping estimates are not guarantees. Customs inspections, holidays, weather, or courier delays may affect delivery times.

Please refer to our Return & Refund Policy for full eligibility requirements.

Contact us with photos within the specified timeframe, and we'll arrange a replacement or appropriate resolution.

Please refer to our policy for full eligibility requirements.

Please contact us immediately with clear photos of the product and packaging so we can assess the issue.

Please refer to our policy for more information.

Yes. Manufacturing defects reported within our policy period may qualify for a replacement.

Customized and personalized products are generally non-refundable unless they arrive damaged or defective.

Yes.

We offer custom attachments for individuals, businesses, organizations, events, and special projects.

Minimum order quantities may apply.

Yes.

We offer logo customization for eligible bulk orders.

Absolutely.

You may submit your own artwork, subject to technical review and intellectual property requirements.

Yes.

If you don't have finished artwork, we can help develop your concept.

Additional design fees may apply.

Minimum order quantities vary depending on the product and customization requirements.

Yes.

Wholesale pricing is available for qualified retailers, boutiques, distributors, and businesses.

Contact us through our wholesale inquiry page with your business information and estimated order quantities.

Yes.

We work with boutiques, concept stores, sneaker shops, gift stores, fashion retailers, and lifestyle shops and etc.

Absolutely.

We're happy to support long-term retail partnerships.

Yes.

Eligible clients may purchase products without Frame By Frame branding.

Yes.

Private label options are available for qualifying businesses and brands.

Depending on the project, we may offer exclusive manufacturing arrangements.

Please contact us to discuss your requirements.

Yes.

We create custom attachments for conventions, festivals, marathons, concerts, brand activations, corporate events, schools, weddings, and other special occasions.

Yes.

We can develop exclusive designs specifically for your event.

Depending on the event setup, personalization services may be available.

We recommend contacting us several weeks or months before your event to allow enough time for design, production, and shipping.

Yes.

We collaborate with businesses, organizations, marketing agencies, universities, sports teams, and event organizers.

Absolutely.

We can develop branded fashion accessories for marketing campaigns, employee gifts, product launches, and promotional events.

Yes.

We can produce customized gifts for clients, employees, conferences, and company events.

Yes.

We're open to participating in selected pop-ups, conventions, exhibitions, and community events.

Yes, we are open to collaborations.

We're always interested in creative collaborations with artists, designers, influencers, and brands whose vision aligns with ours.

Yes.

We welcome collaborations with fashion labels, sneaker brands, accessory brands, and creative studios.

Our products are original creations protected by applicable intellectual property laws.

Unauthorized copying, reproduction, or commercial use is prohibited.

No.

Frame By Frame does not license or disclose its proprietary attachment systems.

Yes.

Our attachments are designed to be reused repeatedly, allowing you to refresh your style without replacing your entire accessory.

We believe personalization should be flexible. Removable attachments let you update your look while keeping the items you already own.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

You can reach us through our Contact page or by emailing us. We aim to respond as quickly as possible during business days.

Yes.

You may contact us through Instagram, although email is recommended for order-related inquiries.

We respond during our regular business hours. Response times may vary depending on inquiry volume.

Yes.

We're continually developing new collections, collaborations, and limited editions.

Some products may be restocked, while limited editions may not return once sold out.

We are built around one idea: giving people more ways to personalize what they already own. Instead of replacing your favorite shoes or hats, or dealing with the hassle of wearing neckties, our removable attachments let you transform your look without permanent modifications. Thoughtfully designed to be easy to wear, swap, and collect, each piece gives you the freedom to express your style in a simple, versatile way.